job vacancy Dec 17

job vacancy Dec 17

job vacancy Dec 17

Qualifications · Bachelor’s degree in computer science, Information communication technology or related field of study · A+ and Cisco certification is an advantage

Work experience · 4+ years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services 

· Extensive experience working with different operating systems including Windows and Mac OS Skills required · Problem-solving skills · Ability to stick to strict deadlines · An ability to prioritise and delegate

· Team-oriented attitude to help other colleagues and departments with technical problems

· Strong interpersonal communication and relationship-building skills Required number:

One Duty station: NEBE Head Quarter, Addis Ababa Duration: 12 months with a possibility of extension Salary: Attractive Expected Start Date: Immediately after concluding the contract Reports to: ICT, statistics and GIS Manager Purpose of the Role (Job Summary) Under the direct support of the IT Manager the IT support will be responsible for monitoring and maintaining computer systems and networks, diagnosing and solving hardware or software faults, installing and configuring computer hardware, software, systems, networks, printers and scanners, . S/he will also assist Management in creating training materials pertaining to computer troubleshooting and will respond to all computer and system related concerns from clients or other employees. Major Responsibilities · Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system related concerns from clients or other employees · Installing and configuring computer hardware, software, systems, networks, printers and scanners · Monitoring and maintaining computer systems and networks · Responding in a timely manner to service issues and requests · Troubleshoot system and network problems, diagnosing and solving hardware or software faults · Compile and Organize documents pertaining to warranties and instructional guides for computer hardware · Maintain a working log detailing all required system updates, as well as the date of completion · Resolve technical issues related to network interruptions · Replace parts as required · Support the roll-out of new applications · Set up new users' accounts and profiles and deal with password issues · Test and evaluate new technology · Following instructions, either written or in diagram form, in order to set up a system or fix a fault